What is Trualta?
Trualta is a web-based education platform to help families build skills to manage care at home for aging loved ones. We partner with AAA’s to deliver personalized, on-demand training in a AAA-branded portal, with local content, data and reporting to track outcomes.
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Frequently Asked Questions
Our goal is to equip remote staff with programs that provide short-term benefit and foster self-efficacy. We believe that self-efficacy, often achieved by learning new caregiving skills, leads to increased confidence and reduced burden. By definition, self-efficacy is one’s belief in their ability to succeed in specific situations – in this case, an overwhelming caregiving situation. There is significant evidence linking self-efficacy to reduced caregiver burnout. Given that staff can’t be in front of the caregiver, it is increasingly important that they have a toolkit of supports focused on improving caregiver confidence.
At Trualta, we train staff members to use our portal in a one-hour webinar call. We offer reminders, handouts and quick reference guides to support staff to ramp up quickly. We include simulations and practice questions in training to help staff become comfortable engaging families with our educational resources. We simplify the registration process for families so staff can explain the program and register a user in 10-minutes.
It’s important to remove any friction that may arise from caregivers who struggle with email. For example, if they don’t receive an email, provide a link verbally over the phone with the same information. When it comes to education and skills, we learned that print resources are often important to establish credibility and transition the caregiver online; if you have printed material available, mail it or allow clients to pick up material at a community partner in your network. We find higher engagement with print + digital solutions and try to equip our partners with a combination of material.
A thoughtful caregiver program is designed to support the staff member almost as much as the caregiver. Aside from a simple and straightforward workflow, it is important to train staff on how to use it. In fact, we quiz our staff at the end of training to make sure they understand how to use and promote the program to caregivers. Staff should be able to access the program as if they were a caregiver, so they understand the resource and have firsthand experience as a user.