Training and Connection, Not Crisis Response, Drive Caregiver Outcomes, Trualta’s Moments That Multiply Report Finds
Seven million minutes of caregiver learning reveal the behavioral patterns behind fewer hospitalizations, delayed long-term care transitions, and more resilient families.
There are 63 million family caregivers in the United States — nearly 1 in 4 adults — and the number has grown by 20 million since 2015.¹ Most of them are managing complex medical tasks at home with little or no formal skills training, while holding down jobs, raising children, delivering parental senior care, and absorbing financial strain that the healthcare system never directly addresses.
What happens when family caregivers actually get support?
Trualta’s 2026 Moments That Multiply report answers that question with real data. In 2025, caregivers spent 7 million minutes on Trualta’s platform — learning, connecting, and building the skills to sustain care at home. What those minutes produced is the substance of this report, and the findings challenge some of the assumptions embedded in how caregiver programs are currently designed.
Read the full press release here: Trualta Report Shows Caregivers Filling Critical Gaps as Burnout Rises and Rural Access Declines
The Pattern That Matters Most: Get There Before Crisis
Nearly 60% of caregivers arrive on Trualta’s platform already overwhelmed. Among that group, the data is consistent: caregivers who reach crisis before accessing support are significantly less likely to stay engaged. That finding has direct implications for every structured training program trying to reduce avoidable utilization. Waiting for a family caregiver to signal distress before offering caregiving resources is a design choice that reliably produces worse outcomes for both the caregiver and their care recipient.
The inverse is also true. Among caregivers who engaged in training and support early and consistently, 28% became what the report defines as “Power Users” — completing 15 or more learning activities and engaging at nearly 19 times the rate of other users. This level of sustained engagement is what drives measurable system-level impact, not one-time resource consumption.
Connection Reduces Risk
Skill-building is part of the picture, much beyond basic first aid. Community is another part that programs frequently underinvest in. This is whole-person life care, addressing behavioral needs through caregiver support groups.
Among caregivers who participated in Trualta’s peer-support events, 93% reported feeling less alone. That number matters beyond its emotional weight: caregivers who build community stay active on the platform longer, complete more learning, and deliver more stable care at home. This is the kind of care planning consistency that prevents the crises driving avoidable ER visits and emergency facility transitions.
Trualta’s most-used toolkits, dementia safety, fall prevention, behavior changes, and caregiver wellness, target the conditions most directly linked to avoidable hospitalizations. Studies consistently show that engaged caregivers experience fewer of these emergencies.³ The 2026 report details the mechanisms behind that relationship.
The Rural Shift
One of the report’s most significant findings involves geography. Rural caregivers completed 40% more learning activities than their urban counterparts in 2025 — not because rural caregivers are more motivated, but because digital education is increasingly the only consistent care infrastructure available in communities where hospitals and clinics continue to close.
This finding is directly relevant for state Medicaid programs, HCBS initiatives, Area Agencies on Aging, and rural health transformation efforts trying to maintain care quality under resource constraints. Caregiver enablement, delivered at scale through digital platforms, is functioning as distributed care infrastructure in communities where the alternative is no infrastructure at all.
Engagement grew across every major sector in 2025: 2.5x among state programs, 111% among Area Agencies on Aging, and 161% among health plans.
What $100M in Proven Savings Makes Clear
The Moments That Multiply report builds on a milestone Trualta crossed in February 2026: $100 million in Quantified Health Outcomes (QHO) savings across partner programs, driven by measurable reductions in avoidable utilization and delayed long-term care transitions. The 2026 report goes deeper, showing the specific behavioral patterns, early engagement, community participation, sustained skill-building, that produce those outcomes consistently across populations.
“Caregiver enablement is no longer a ‘nice to have’ benefit,” said Jonathan Davis, Founder of Trualta. “It is a strategy aligned with CMS innovation models, Medicaid HCBS program goals, Rural Health Transformation initiatives, and employer retention targets.”
Get the Full Report
The data summarized here is a fraction of what the Moments That Multiply report contains. The full report details the engagement patterns, sector-specific findings, and outcome evidence that organizations across health plans, Medicaid, employer benefits, and government programs can use to evaluate and strengthen their caregiver support strategies.
Download the full report: https://activate.trualta.com/2026-moments-that-multiply-report-download
Sources
- AARP and National Alliance for Caregiving. (July 2025). Caregiving in the US 2025. Washington, DC: AARP. https://doi.org/10.26419/ppi.00373.001
- Trualta. (2026). Moments That Multiply: 2026 Caregiver Engagement Report. Internal report. https://activate.trualta.com/2026-moments-that-multiply-report-download
